Materials & product Care

1. Introduction

Welcome to NELOOBO! These Terms & Conditions (“Terms”) apply to your use of our website and your purchase of products from us. By using our services, you agree to these Terms.

2. Who We Are

Neloobo is a V.O.F. registered in the Netherlands.
Address: Ruyschstraat 35-1, 1091 BS Amsterdam, The Netherlands
KvK number: 97495670
Email: anna@neloobo.com

3. Eligibility

Our services are available to users in the European Union (EU). There is no minimum age restriction to use our website, but by using our services, you confirm you are legally capable to enter into contracts.

4. Account Creation

To purchase products or access certain services, you may need to create an account. You agree to provide accurate and complete information and keep your account details secure.

5. Products and Orders

We sell products online through our website. All descriptions and prices are as accurate as possible but may be subject to change without notice.

6. Payments

Payments are one-off and must be completed before the product is delivered. We accept payment methods listed at checkout. All payments are processed securely.

7. Refunds and Returns

If you are not satisfied with your purchase, you may request a refund within 30 days from the delivery date, provided the product is in its original condition. Refunds will be processed to the original payment method. For detailed return instructions, please contact us at anna@neloobo.com

8. User Content

Users do not upload or submit content through our platform.

9. Intellectual Property

All content on the website, including text, images, logos, and software, is owned by NELOOBO or its licensors. You may not use this content without permission.

10. Limitation of Liability

NELOOBO strives to provide high-quality products and services but is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

11. Governing Law and Disputes

These Terms are governed by Dutch law. Any disputes will be settled by the competent courts in the Netherlands.

12. Changes to These Terms

We may update these terms occasionally. The latest version will be available on our website.

13. Contact

Questions about these Terms? Reach us at anna@neloobo.com