Materials & product Care

Last updated: 18.05.2026

At NELOOBO, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website https://neloobo.com.

1. Who We Are

Neloobo is a V.O.F. registered in the Netherlands.

Address:
Ruyschstraat 35-1
1091 BS Amsterdam
The Netherlands

Chamber of Commerce (KvK): 97495670
Email: anna@neloobo.com

NELOOBO is the data controller for the personal data described in this policy.


2. What Data We Collect

We only collect data that is necessary to run and improve our website and services. This may include:

  • Contact details (such as your email address) when you contact us

  • Technical data, such as:

    • IP address (anonymised where possible)

    • Browser type and version

    • Device information

    • Pages visited and time spent on the website

We do not knowingly collect data from children under 16.


3. How We Use Your Data

We use your personal data to:

  • Respond to inquiries or messages you send us

  • Operate and improve our website

  • Understand how visitors use our website

  • Ensure the security and proper functioning of the site

We only process personal data when we have a valid legal basis, such as your consent, a legitimate interest, or a legal obligation under the GDPR.


4. Sharing Your Data

We do not sell your personal data.

We may share limited data with trusted third-party service providers (such as hosting or analytics providers) only when necessary to operate our website. These parties are required to handle your data securely and in accordance with GDPR.


5. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.


6. Your Rights Under GDPR

If you are located in the EU, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

You can exercise these rights by contacting us at anna@neloobo.com.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).


7. Cookies

What Are Cookies?

Cookies are small text files placed on your device to help websites function properly and provide insights into how the site is used.

Cookies We Use

We may use:

  • Essential cookies – required for the website to function properly

  • Analytical cookies – help us understand how visitors use our website (used in a privacy-friendly way)

We do not use tracking or advertising cookies without your explicit consent.

Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.


8. Third-Party Services

Our website may use third-party tools (such as analytics or embedded content). These services may place their own cookies or process data according to their own privacy policies.

We aim to work only with GDPR-compliant providers.


9. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.


10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on this page, with the update date shown at the top.


11. Contact

If you have any questions about this Privacy & Cookie Policy or how we handle your data, you can contact us at:

Email: anna@neloobo.com