Shipping, Returns & Refunds

Last updated: 18.05.2026

This Shipping & Returns Policy applies to all orders placed through https://neloobo.com.

1. Shipping

  • We ship orders within the European Union (EU) only

  • Estimated delivery time is 3–5 business days after the order has been processed

  • Shipping costs under 100 € are not included in the product price and are fully covered by the customer. Shipping over 100 € are covered by NELOOBO. 

  • Shipping costs will be clearly displayed during checkout before you complete your order

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or public holidays.

2. Returns

  • You may return your order within 30 days of receiving it

  • Returned items must be unused and in their original condition, including original packaging where possible

  • Items that are damaged, used, or incomplete may not be eligible for a refund

To start a return, please contact us at anna@neloobo.com with your order details. We will provide instructions for returning the item.

Unless otherwise required by law, return shipping costs are the responsibility of the customer.

Once we receive and inspect the returned item, we will notify you and process the refund if approved. Refunds are issued to the original payment method.

3. Contact

If you have any questions about shipping or returns, please contact us at:

Email: anna@neloobo.com